Professional Experience
Corporate Language Instructor 01/2015 – Current Prolang, Montreal, Quebec • Design relevant language curriculums for English as a Second Language (ESL) students working in corporate settings • Deliver instruction on English grammar and other language skills, as well as conversation practice • Create and administer oral and written assessments, as well as provide constant feedback to students about their progress Writing Assistant (WA) 09/2013 – 12/2015 Concordia University, Montreal, Quebec • Guided undergraduate and graduate students in reviewing and revising their own written work • Empowered student to become better, and more confident writers • Lead group English conversation sessions with up to 20 English as a Second Language (ESL) students • Held semi-private ESL tutoring sessions Research Assistant (RA) 05/2012 – 05/2015 Concordia University, Montreal, Quebec • Assisted in collecting information for, or writing certain sections of research articles to be published • Performed in-depth literature searches and reviews for professors of the Applied Human Sciences faculty • Collected and helped interpret research data for various projects • Edited and reviewed publication guidelines and criteria for article submissions Assistant Program Coordinator - Internship 09/2013 – 04/2014 Centre Generation Emploi, Montreal, Quebec • Designed and implemented entire multi-session computer literacy program geared towards women of ethnic minorities • Facilitated various monthly activities intended to empower women, helping them create networks of solidarity • Created a facilitation manual for one of the programs being run under the Women’s Connection Project Teaching Assistant (TA) 01/2012 – 04/2012 Concordia University, Montreal, Quebec • Planned and facilitated classroom activities with for a group of over 40 university students • Explained assignment and project guidelines or criteria, and answered any questions regarding the material or course • Reviewed, evaluated and provided feedback on a variety of students’ assignments Additional Experience Counselling Volunteer 05/2015 – Current Face-a-Face, Montreal, Quebec • Offer individuals active listening and support in-person, and over the phone on the centre’s listening line • Carry out housing searches for callers or visitors • Manage mail services offered to people living without a fixed address Assistant Manager 02/2009 – 10/2012 SushiGo & Sesame Inc., Ottawa, Ontario & Montreal, Quebec • Recruited and trained new staff in service, management, and kitchen roles at both restaurants • Acted as a liaison between all staff and upper management • Managed the restaurants’ inventory • Assisted in the design of promotional campaigns, and French to English translation for the restaurants Risk Management Analyst 04/2008 – 09/2008 JP Morgan Chase Canada, Ottawa, Ontario • Reviewed credit card accounts for unusual activity, and contacted customers in cases of such activity • Wrote reports for lost, stolen, or compromised credit cards • Accelerated cases of fraudulent behavior or suspicious activity to appropriate departments
